Deep dive | View comments

With External Share for Confluence and External Share for Jira
you can decide whatever to show comments on shared page or issue:

^{(External Share config form)}

Jira Service Desk

Things are a little bit different in Jira Service Desk.
In Jira Service Desk "View comments" is called "View public comments",
and additionally there is option to enable "View internal comments":

^{(External Share view comment configuration for JSD)}

They are directly mapping to Jira Service Desk "Internal note" and "Reply to customer" as:

• View public comments -> Reply to customer

• View internal comments -> Internal note

^{(Jira Service desk comment section)}

Jira Server & Data Center

On Jira Server comments can be restricted to role or group:

^{(Jira Server comment section with restriction select)}

In this scenario External Share for Jira on server shows only comments on External Page that are not restricted.