How to Externally Share Jira Contents
Before start, Install External Share for Jira add-on from Atlassian Marketplace.
Refer to Get External Share for Jira document to install our add-on.
Getting Started
There are multiple ways to create an external link, depending on what you want to share.
Work Items (issues) can be shared directly from the Work item view.
Boards, Filters, Timelines, Attachments, and Redirects are created from the app menu.
The following sections explain each option in detail.
Access Based on User Role
Available features depend on your role in the organization when accessing the app menu.
Global admins
Are redirected to the global settings, where they can manage app-wide configurations.Project admins
Can access and manage external shares available within their spaces.Basic users
Will be redirected to a page where they can view all of their external links and create new shares, based on their permissions.
Create an External Link from a Work Item (Jira Issue)
Navigate to the Jira ticket you want to share.
Select External Share from the activity bar or the actions menu.
Click Create External Share to generate the link.
A configuration window with a live preview will appear.
Activity Bar
Actions menu
Create an External Link from the App Menu
On the navigation bar, go to More → Apps → External Share.
Click Create External Share.
Choose a share type: Issue, Board, Filter, Timeline, Attachment, or Redirect.
A configuration window with a live preview will appear.
Click Create External Share to generate the link.
You can select Issue, Board, Filter, or Timeline to generate an external link.
To learn how to configure and manage each share type, refer to the corresponding documentation:
Configuration and Live Preview
Once you create an external link using any of the methods above, a preview window opens.
Right panel shows the preview, left panel allows setting adjustments
Use the configuration tabs to customize access, permissions, and display options. Available settings may vary depending on the selected share type.
Share the External Link URL
After creating an external link, close the preview window.
In the list view, you will see the newly created external link along with its URL. The URL can be copied and shared with external users.
Share an External Link via Email
You can also share the link directly by email.
Click Send via Email.
Your default email client will open.
Customize the recipients, subject, and message before sending.
You can use the Email Template option to format the default email content based on your needs.
For External Users
Depending on the configuration, external users may be able to:
View shared content such as work items (issues), boards, filters, or timelines
Edit work items components
Add comments or attachments
Update the ticket status
These permissions are fully configurable in Share Configuration.
Authenticated external users can access the shared Dashboard, where they can:
View shared content
Manage watch options
Track their own activity
For more information, refer to the External User documentation.
By default, shared issues display the Issue Summary, Description, Status, Assignee, Reporter, and Components.
You can control which fields are visible in the Project Configuration.