Work Item Share
How to Start
You can externally share your Jira ticket (issues, work items) with organizations outside your own. When creating an External Share, ensure that you have selected Work Item as the share type.
To create an external share, please refer to How to Externally Share Jira Contents
After creation, the Share Preview appears on the right with several tabs.
Preview: See how the external share contents will appear.
Activity: View the history. For full documentation: Activities
Mentions: Tag external users in work item comments with
@nameHow to Mention External Users
Share Configuration Options
On the left side of the window, you'll find Link Details which include the following configuration sections:
General – Basic settings for the shared work item
Permissions – Controls what external users can view or interact with
Security – Defines access and security-related options
You can find more about Share Configuration options from documentation.
Implemented voting system for shared Jira work items
Users can now upvote or downvote shared tickets. Votes can be saved in a configurable numeric field and visible in both internal and external views. To set up, navigate to Project Configuration and enable Voting
User can select the field into which the number of votes on the ticket in Jira will be saved
Logged in user should be able to add or remove vote for work item
Find out more about How Voting Works in External Share for Jira