Jira Service Desk additional features
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Last updated 2 May 2022, 16:42
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In service management projects External Shared links have additional features:
Internal comments
Public comments
Internal attachments
Public attachments
Internal comments are seen as internal notes.
Public comments are seen as replies to customers.
This is how comments are displayed:
In the External Share Link:
In the Jira Issue:
Internal attachments are added in comments (as internal notes)
Public attachments are added to issues.